Customer Support Specialist — Fast, Empathetic Problem Solver

Alliedonesource; Lenexa (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Allied OneSource in Lenexa, KS is seeking a Customer Support Specialist to own issues from first contact through final resolution. You’ll communicate with merchants and partners across phone, email, and live chat, solving problems quickly while ensuring a positive customer experience.

In a high-visibility role on a customer-obsessed team, you’ll apply strong problem-solving, troubleshooting, and documentation skills to drive retention and satisfaction. Shift is 11am–8pm, Monday–Friday.

Qualifications

• Excellent written and verbal communication for customer-facing interactions.
• Active listening, empathy, and ability to build rapport.
• Ability to gather details, identify root cause, and drive resolution.
• Strong organizational skills to manage multiple open items.
• Experience with phone, email, and live chat support.
• Proficiency with Microsoft Office Suite and common CRM tools.
• Ability to document interactions accurately and consistently.
• Experience in financial institutions or customer service is a plus.

Responsibilities

• Own issues from the first conversation through final resolution.
• Communicate with merchants and partners across phone, email, and live chat.
• Troubleshoot problems, gather details, and drive resolution.
• Document interactions accurately and consistently in the CRM.
• Escalate where needed and ensure timely follow-up to maintain satisfaction.

Skills

Communication

Customer service

Troubleshooting

Time management

Multi-channel support

CRM familiarity

Documentation

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office Suite

CRM tools

Job description

Allied OneSource in Lenexa, KS is seeking a Customer Support Specialist to own issues from first contact through final resolution. You’ll communicate with merchants and partners across phone, email, and live chat, solving problems quickly while ensuring a positive customer experience.

In a high-visibility role on a customer-obsessed team, you’ll apply strong problem-solving, troubleshooting, and documentation skills to drive retention and satisfaction. Shift is 11am–8pm, Monday–Friday.