Customer Care Specialist — Expert Problem Solver

The Larko Group; Elmwood Park (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

The Larko Group is seeking a Customer Service Associate in Elmwood Park, IL to deliver superior support to customers across phone, email, and in-person channels. You will listen, resolve queries promptly, and use product knowledge to enhance satisfaction.

A professional demeanor and strong communication are essential. Responsibilities include handling warranty questions, processing orders, and directing callers while maintaining a positive, organized front desk presence.

Qualifications

• Proficient in Microsoft Word, Excel, Outlook, Internet, and typing at least 45 WPM.
• Professional speaking voice and excellent telephone etiquette; strong verbal and written communication.
• Must be an initiative taker, self-directed and a team player.
• Can-do attitude with high energy; maintains composure under pressure and exhibits integrity.
• Effective problem solving and the ability to manage multiple priorities.
• Strong organization, planning, execution, and follow-up skills.

Responsibilities

• Provide full-range Customer Support to all internal and external customers via phone, fax, email, mail, internet, and in-person.
• Handle large volumes of inquiries or requests (warranty, orders, product information/assembly, shipping information) within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and use troubleshooting tools to resolve product issues; accurately place warranty orders.
• Record and share customer feedback with appropriate internal teams.
• Direct incoming calls and greet guests at the Front Desk as assigned.

Skills

MS Word

Excel

Outlook

Typing 45 WPM

Telephone etiquette

Communication skills

Job description

The Larko Group is seeking a Customer Service Associate in Elmwood Park, IL to deliver superior support to customers across phone, email, and in-person channels. You will listen, resolve queries promptly, and use product knowledge to enhance satisfaction.

A professional demeanor and strong communication are essential. Responsibilities include handling warranty questions, processing orders, and directing callers while maintaining a positive, organized front desk presence.