Customer Experience Specialist

Lorygen Group; Los Angeles (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Lorygen Group in Los Angeles is seeking a friendly and dependable Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This entry-level role prioritizes helping people, solving routine concerns, and building strong customer relationships.

This position emphasizes welcoming interactions, potential promotional support, and ongoing professional development within a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong listening and problem-solving abilities.
• Good organizational and multitasking skills.
• Positive attitude and eagerness to learn.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or call center experience is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide friendly, professional, and timely customer assistance.
• Listen carefully to customer needs and identify appropriate solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Recommend relevant products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Maintain accurate records of customer interactions and follow-up activities.
• Assist with customer engagement and promotional initiatives.
• Communicate customer feedback and recurring questions to team members.
• Support customer retention and satisfaction initiatives.
• Collaborate with colleagues to achieve customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Listening

Problem solving

Organizational skills

Multitasking

Positive attitude

Eagerness to learn

Reliability

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Lorygen Group in Los Angeles is seeking a friendly and dependable Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This entry-level role prioritizes helping people, solving routine concerns, and building strong customer relationships.

This position emphasizes welcoming interactions, potential promotional support, and ongoing professional development within a collaborative team environment.