Customer Experience Pro - Inbound/Outbound Support

LRS; New Jersey; On-site; USD 28,000 - 29,000; Full time

Job summary

LRS is seeking a Customer Experience Specialist in New Jersey to support customers via phone, email, and chat. The role emphasizes quick problem resolution, accurate data handling, and a positive, proactive attitude in a fast-paced environment.

Ideal candidates have a high school diploma or GED and 2-3 years in a call center, with excellent MS Word/Excel/Outlook skills. Expect 40 hours weekly with occasional Saturdays.

Qualifications

• High School Diploma or GED.
• 2-3 years of call center experience.
• Positive, helpful, and courteous attitude.
• Willingness to assist with client’s needs.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to think critically and creatively to solve problems.
• Excellent Microsoft Word / Excel / Outlook skills.
• 40 hours per week with occasional Saturdays.

Responsibilities

• Answer incoming calls from prospective customers and explain services and products.
• Provide exceptional customer experience via phone, email, and chat.
• Update customer information in the system during and after each interaction.
• Aim for first-contact resolution and ownership of issues.
• Collaborate with team members to improve processes and services.
• Record and verify customer details and transactions.
• Follow company policies and procedures.
• Handle special projects as needed.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Time management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

LRS is seeking a Customer Experience Specialist in New Jersey to support customers via phone, email, and chat. The role emphasizes quick problem resolution, accurate data handling, and a positive, proactive attitude in a fast-paced environment.

Ideal candidates have a high school diploma or GED and 2-3 years in a call center, with excellent MS Word/Excel/Outlook skills. Expect 40 hours weekly with occasional Saturdays.