Customer Support Specialist: Delight & Resolve Issues

Skillerszone LLC; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Health insurance and medical benefits

Paid time off and holidays

Professional development and training

Career growth opportunities

Friendly and collaborative work环境

Job summary

Skillerszone LLC in New York is seeking a dedicated Customer Support Specialist to assist customers by providing product information, resolving issues, and ensuring a positive experience. The role requires excellent communication, problem-solving, and empathy, with the ability to handle multiple inquiries across phone, email, and chat while collaborating with sales, tech support, and operations.

The position offers a collaborative work environment and opportunities for professional development

Qualifications

• Bachelor's degree or equivalent work experience.
• 1–3 years of experience in customer service or customer support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues in a timely and professional manner.
• Escalate complex problems to the appropriate department when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with internal teams such as sales, technical support, and operations.
• Identify common customer issues and suggest improvements to products or services.
• Maintain a high level of professionalism and empathy during all interactions.
• Meet customer satisfaction and service performance targets.

Skills

Communication skills

Problem-solving

Task prioritization

Attention to detail

Teamwork

CRM knowledge

Independent work

Education

Bachelor's degree or equivalent

Tools

Zendesk

Freshdesk

Intercom

Salesforce Service Cloud

CRM systems

Job description

Skillerszone LLC in New York is seeking a dedicated Customer Support Specialist to assist customers by providing product information, resolving issues, and ensuring a positive experience. The role requires excellent communication, problem-solving, and empathy, with the ability to handle multiple inquiries across phone, email, and chat while collaborating with sales, tech support, and operations.

The position offers a collaborative work environment and opportunities for professional development