Customer Service Specialist

The Larko Group; Elmwood Park (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

The Larko Group is seeking a Customer Service Associate in Elmwood Park, IL to deliver superior support to customers across phone, email, and in-person channels. You will listen, resolve queries promptly, and use product knowledge to enhance satisfaction.

A professional demeanor and strong communication are essential. Responsibilities include handling warranty questions, processing orders, and directing callers while maintaining a positive, organized front desk presence.

Qualifications

• Proficient in Microsoft Word, Excel, Outlook, Internet, and typing at least 45 WPM.
• Professional speaking voice and excellent telephone etiquette; strong verbal and written communication.
• Must be an initiative taker, self-directed and a team player.
• Can-do attitude with high energy; maintains composure under pressure and exhibits integrity.
• Effective problem solving and the ability to manage multiple priorities.
• Strong organization, planning, execution, and follow-up skills.

Responsibilities

• Provide full-range Customer Support to all internal and external customers via phone, fax, email, mail, internet, and in-person.
• Handle large volumes of inquiries or requests (warranty, orders, product information/assembly, shipping information) within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and use troubleshooting tools to resolve product issues; accurately place warranty orders.
• Record and share customer feedback with appropriate internal teams.
• Direct incoming calls and greet guests at the Front Desk as assigned.

Skills

MS Word

Excel

Outlook

Typing 45 WPM

Telephone etiquette

Communication skills

Job description

A globally recognized brand, dedicated to excellence, is seeking a Customer Service Associate with a deep commitment to providing the utmost in service. Attentively listen to customer needs, ensuring each query or concern is resolved promptly and efficiently. Your professional demeanor, combined with genuine care for your job and customers, will create a positive and supportive environment. Leveraging your comprehensive knowledge of the brand’s products and services, you will proactively address issues and offer solutions that enhance customer satisfaction. You will have a tremendous opportunity to learn and grow while providing outstanding service and solidifying customer loyalty.

Responsibilities

• Provide full-range Customer Support to all internal and external Customers via phone, fax, email, mail, internet, and in-person.
• Handle large volumes of phone calls and correspondence regarding all aspects of customers’ inquiries or requests (warranty support, orders, product information/assembly, shipping information, etc.) within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and utilize existing troubleshooting tools to efficiently resolve complicated product issues. Accurately place warranty orders for customers.
• Record and share customer feedback with the appropriate internal teams.
• Direct incoming calls and greet incoming guests at the Front Desk, as assigned.

Ideal Experience

• Proficient in Microsoft Word, Excel, Outlook, Internet, and keying accurately at a minimum of 45 WPM.
• Possess a Professional Speaking Voice and Excellent Telephone Etiquette. Be an Exceptional Listener with Excellent Verbal and Written Communication skills.
• Must be an Initiative Taker, be Self-Directing, and a Team Player.
• Must have a “Can Do” Attitude; possess a high Energy Level with the capability of remaining cool under Pressure. This candidate must be Honest and have a High-Degree of Integrity.
• Must be an effective problem solver.
• Ability to manage multiple priorities, creatively solve problems, and work toward big picture objectives without losing sight of important details.
• Organization, planning, execution, and follow-up skills are essential.

Larko is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.