Customer Experience Specialist

PLS; Merrillville (IN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Vacation

Opportunities for Advancement

Ongoing Training

Job summary

PLS is seeking a Customer Service Representative in Merrillville to act as the primary point of contact with customers, delivering excellent service and educating them about our offerings.

The role includes responsibilities such as providing outstanding service, maintaining compliance, and resolving customer complaints. Candidates should have previous customer service experience and be flexible to work various hours. PLS offers benefits including medical, dental, and 401(k).

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant preferred.
• Must be honest and possess integrity.
• Able to work flexible hours including early morning, evenings, weekends, and holidays.

Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating customers on products and services.
• Ensuring all transactions comply with regulations.

Skills

Customer service experience

Attention to detail

Bilingual (English/Spanish)

Engagement with customers

Multi-tasking

Job description

PLS is seeking a Customer Service Representative in Merrillville to act as the primary point of contact with customers, delivering excellent service and educating them about our offerings.

The role includes responsibilities such as providing outstanding service, maintaining compliance, and resolving customer complaints. Candidates should have previous customer service experience and be flexible to work various hours. PLS offers benefits including medical, dental, and 401(k).