Customer Care Specialist: Dispatch & Support

Debug Pest Control; Smithfield (RI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Wellness reimbursement

Life insurance

Growth opportunities

Team-centered culture

Job summary

Debug Pest Control is hiring a Customer Care Representative to be the first voice customers hear and to connect our office with field teams. You will handle inbound calls, schedule and dispatch service, and help resolve concerns with empathy and professionalism.

The role requires prior phone-based customer service, CRM experience, strong communication skills, and the ability to work with field technicians. Expect a Monday–Friday schedule with potential overtime and a robust benefits package.

Qualifications

• Experience in a phone-based customer service role.
• Proficient with a CRM and managing inbound calls.
• Strong verbal and written communication skills; professional email etiquette.
• Ability to cooperate with field teams and dispatch technicians.
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets).
• Ability to stay calm and de-escalate customer concerns under pressure.
• Willingness to multitask and prioritize in a fast-paced setting.

Responsibilities

• Handle inbound customer calls with professionalism and care.
• Schedule and dispatch service appointments for field technicians.
• Collaborate with technicians and operations to support daily routes.
• De-escalate customer concerns and resolve issues efficiently.
• Investigate service-related problems and escalate when needed.
• Maintain accurate customer records in the CRM.
• Communicate across teams via email and internal messaging tools.
• Contribute to a positive, people-first workplace.

Skills

Phone-based customer service

CRM use

Verbal and written communication

Multitasking

Google Workspace

Calm under pressure

Team coordination

Sitting for extended periods

Typing 35+ WPM

Tools

FieldRoutes

Slack

Job description

Debug Pest Control is hiring a Customer Care Representative to be the first voice customers hear and to connect our office with field teams. You will handle inbound calls, schedule and dispatch service, and help resolve concerns with empathy and professionalism.

The role requires prior phone-based customer service, CRM experience, strong communication skills, and the ability to work with field technicians. Expect a Monday–Friday schedule with potential overtime and a robust benefits package.