Customer Care Representative

Debug Pest Control; Smithfield (RI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Wellness reimbursement

Life insurance

Growth opportunities

Team-centered culture

Job summary

Debug Pest Control is hiring a Customer Care Representative to be the first voice customers hear and to connect our office with field teams. You will handle inbound calls, schedule and dispatch service, and help resolve concerns with empathy and professionalism.

The role requires prior phone-based customer service, CRM experience, strong communication skills, and the ability to work with field technicians. Expect a Monday–Friday schedule with potential overtime and a robust benefits package.

Qualifications

• Experience in a phone-based customer service role.
• Proficient with a CRM and managing inbound calls.
• Strong verbal and written communication skills; professional email etiquette.
• Ability to cooperate with field teams and dispatch technicians.
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets).
• Ability to stay calm and de-escalate customer concerns under pressure.
• Willingness to multitask and prioritize in a fast-paced setting.

Responsibilities

• Handle inbound customer calls with professionalism and care.
• Schedule and dispatch service appointments for field technicians.
• Collaborate with technicians and operations to support daily routes.
• De-escalate customer concerns and resolve issues efficiently.
• Investigate service-related problems and escalate when needed.
• Maintain accurate customer records in the CRM.
• Communicate across teams via email and internal messaging tools.
• Contribute to a positive, people-first workplace.

Skills

Phone-based customer service

CRM use

Verbal and written communication

Multitasking

Google Workspace

Calm under pressure

Team coordination

Sitting for extended periods

Typing 35+ WPM

Tools

FieldRoutes

Slack

Job description

Description

Debug Pest Control – Trusted for Over 30 Years!

Are you a calm, confident problem-solver who thrives in a fast-paced, customer-focused environment?

Debug Pest Control is looking for a Customer Care Representative to be the first voice our customers hear and a key connection between our office and field teams.

In this role, you’ll handle inbound calls, schedule and dispatch service appointments, and help resolve customer concerns with empathy and professionalism. If you’re experienced on the phones, comfortable using CRMs, and know how to keep things running smoothly—even when things get busy,we’d love to meet you.

What You’ll Do

• Answer incoming customer calls with professionalism, clarity, and care
• Schedule, coordinate, and adjust service appointments for field technicians
• Work closely with technicians and operations teams to support daily routes
• De-escalate customer concerns and resolve issues efficiently and respectfully
• Investigate service-related problems and elevate when appropriate
• Maintain accurate and up-to-date customer records in the CRM
• Communicate clearly across teams using email and internal messaging tools
• Contribute to a positive, collaborative, people-first workplace

Requirements

Required Qualifications

• Previous customer service experience in a phone-based role
• Experience using a CRM while actively handling inbound calls
• Comfortable working with field teams and dispatching technicians
• Strong verbal and written communication skills
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets)
• High level of email professionalism and written accuracy
• Proven ability to de-escalate customer concerns and remain calm under pressure
• Ability to multitask and prioritize in a fast-paced environment
• Typing speed of 35+ WPM and comfort using phone systems
• Ability to sit for extended periods

Nice to Have (But Not Required)

• Experience with FieldRoutes or similar field-service CRMs
• Prior dispatch or scheduling experience in a service-based industry
• Familiarity with Slack or similar internal messaging platforms
• Bilingual (Spanish/English or other languages)
• Previous experience in pest control, home services, or field-service operations
• Experience utilizing AI technology (Chat GPT, Claude, Muse, Grok, etc.)

Why Debug?

We’re not just a pest control company—we’re a people-first team that’s growing fast and investing in our people every step of the way.

• Competitive Pay: Starting at $20–$26/hour, based on experience, with monthly performance bonus opportunities
• Full Benefits Package: Includes medical, dental, and vision insurance after 60 days
• Monthly Bonus Incentives
• 401(k) with Company Match: Helping you plan for your future
• Paid Time Off: Includes vacation days, sick leave, and paid holidays
• Employee Assistance Program with free mental health care, access to nutritionists, legal guidance, financial guidance, estate planning and much more!
• Monthly Wellness Reimbursement up to $30
• Employer paid life insurance
• Growth & Development: As we expand, there are real opportunities for advancement, training, and new roles
• Supportive Team Culture: We’re serious about our work, but we also believe in good vibes, teamwork, and putting people first
• Work That Matters: You’ll play a key role in helping people feel safe and supported in their homes and businesses

Schedule

• Day shift
• Monday to Friday, with occasional Saturdays
• 40 hours a week with potential overtime

Our Core Values

• Good Vibes
• Do the Right Thing
• We Care
• Make Tomorrow Better Than Today
• People First

If this sounds like a role where you’d thrive, and become part of a team that truly values its people and the service we provide to our customers.

At Debug Pest Control, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We strive to create an inclusive workplace where everyone feels valued, respected, and supported. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, benefits, and termination. Discrimination or harassment of any kind is not tolerated at Debug Pest Control. We encourage all qualified individuals to apply for career opportunities with us and join our team in providing exceptional pest control services while upholding our commitment to fairness, equality, and respect.