Customer Care Specialist: Consultative Support & Sales

Alta Resources; Brea (CA); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Alta Resources is hiring a Customer Care Representative in Brea, CA. The role requires handling inbound/outbound calls, email, and order validation while delivering high-quality service to customers.

You will support sales efforts, resolve issues, and maintain accurate records in CRM and client systems. The ideal candidate has prior customer service or sales experience, excellent communication skills, and the ability to manage multiple tasks in a fast-paced team environment.

Qualifications

• Experience in customer service, sales, training, or member retention is preferred.
• Ability to quickly learn complex program and product knowledge and use multiple software applications while talking to customers.
• Strong written and verbal communication skills with a professional demeanor.

Responsibilities

• Provide best-in-class service and sales support for existing or prospective customers using a consultative approach.
• Handle inbound and outbound calls, email, data entry, and order validation with attention to detail.
• Identify potential sales opportunities and suggest related products to customers.
• Escalate issues per established Alta client procedures and balance of orders and reports as needed.

Skills

Customer service

Communication skills

Problem solving

Time management

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Alta Resources is hiring a Customer Care Representative in Brea, CA. The role requires handling inbound/outbound calls, email, and order validation while delivering high-quality service to customers.

You will support sales efforts, resolve issues, and maintain accurate records in CRM and client systems. The ideal candidate has prior customer service or sales experience, excellent communication skills, and the ability to manage multiple tasks in a fast-paced team environment.