Client Care & Solutions Specialist

Alta Resources; Neenah (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Alta Resources is seeking a Customer Care Representative in Neenah, WI to deliver best-in-class service while supporting sales opportunities. You will handle calls, emails, chat, and mail, and perform data entry and reporting to ensure customer retention and satisfaction.

This role requires strong communication, problem solving, and the ability to work across teams in a fast-paced environment. Qualifications include a high school diploma or equivalent and prior experience in customer service or

Qualifications

• High school diploma or equivalent required; post-high school edu is a plus.
• Previous customer service or sales experience is preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Handle inbound and outbound calls, emails, chat, and mail with professionalism.
• Provide product information, resolve issues, and support sales opportunities.
• Enter data accurately, update reports, and assist with surveys and testing.
• Maintain CRM and client systems with attention to detail and accuracy.
• Meet performance metrics and deadlines in a fast-paced team environment.

Skills

Customer service

Sales

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Alta Resources is seeking a Customer Care Representative in Neenah, WI to deliver best-in-class service while supporting sales opportunities. You will handle calls, emails, chat, and mail, and perform data entry and reporting to ensure customer retention and satisfaction.

This role requires strong communication, problem solving, and the ability to work across teams in a fast-paced environment. Qualifications include a high school diploma or equivalent and prior experience in customer service or