In-Office Customer Service Specialist (Brea)

Service Champions Group; Brea, Northern (CA, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation

Paid holidays

Sick leave

Positive work environment

Job summary

Service Champions is seeking a dedicated Customer Service Representative for an in-office role in Brea, CA. The position requires handling high volumes of calls to schedule appointments, solving client issues, and documenting interactions while maintaining productivity and quality.

Qualifications include 3–5 years of call center experience, proficiency with Microsoft Office, and strong communication skills. Bilingual Spanish is a plus.

Qualifications

• 3–5 years of call center experience.
• Typing 45+ WPM while talking and multitasking.
• Proficiency with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Identify client needs, provide solutions, and resolve concerns professionally.
• Document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Job description

Service Champions is seeking a dedicated Customer Service Representative for an in-office role in Brea, CA. The position requires handling high volumes of calls to schedule appointments, solving client issues, and documenting interactions while maintaining productivity and quality.

Qualifications include 3–5 years of call center experience, proficiency with Microsoft Office, and strong communication skills. Bilingual Spanish is a plus.