Customer Care Specialist — Call Center Champion

NJ Tech; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

NJ Tech in Atlanta, GA is seeking a dedicated Call Center Representative responsible for managing inbound customer calls and ensuring exceptional service delivery. The role focuses on assisting clients with inquiries while maintaining a professional and courteous demeanor.

Ideal candidates should have a high school diploma with 3 years of customer service experience, or a college degree with 1-year experience, along with proficient multitasking skills and strong communication abilities.

Qualifications

• High School diploma or equivalency and 3 years customer service experience in financial services or healthcare.
• College degree with 1-year full-time customer service experience is acceptable.
• Excellent communication and multitasking skills.

Responsibilities

• Answer and handle inbound calls from assigned clients.
• Provide excellent customer service and support.
• Maintain knowledge of assigned programs and services.

Skills

Interpersonal communication

Problem-solving skills

Multitasking

Customer service orientation

Education

High School diploma or equivalency

College degree or Junior College degree

Tools

Microsoft Suite

Lotus Notes

Windows applications

Job description

NJ Tech in Atlanta, GA is seeking a dedicated Call Center Representative responsible for managing inbound customer calls and ensuring exceptional service delivery. The role focuses on assisting clients with inquiries while maintaining a professional and courteous demeanor.

Ideal candidates should have a high school diploma with 3 years of customer service experience, or a college degree with 1-year experience, along with proficient multitasking skills and strong communication abilities.