Customer Service Representative

GetJobSmart; Atlanta (GA); Presencial; USD 48 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Paid time off

Resumo da oferta

Atlas Premier Corp. in Atlanta, GA is seeking a Customer Service Representative to handle client inquiries and issues, delivering friendly, professional support. You will manage communications via phone, email, and chat, update records, and help ensure client satisfaction.

The role emphasizes teamwork, accuracy, and the ability to stay calm under pressure. A high school diploma is required, and prior customer service experience is preferred.

Qualificações

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills essential.

Responsabilidades

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide exceptional service by resolving issues promptly.
• Maintain detailed records of customer interactions and service requests.
• Collaborate with internal teams to ensure timely issue resolution.
• Monitor satisfaction metrics and provide feedback for service quality improvements.
• Stay up-to-date with company policies and procedures.

Conhecimentos

Customer service

Communication

Problem-solving

Record keeping

Team collaboration

Time management

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

Atlas Premier Corp. seeks a Customer Service Representative in Atlanta, GA, for a FULL_TIME role. You'll handle client inquiries and issues, ensuring satisfaction. Salary: $48,000 - $63,593.

Daily, you'll manage client communications, resolve issues, and provide support. You'll update records and track customer interactions. You'll work with our team to improve service quality.

Join our team in Atlanta, GA, where you can collaborate with colleagues to deliver exceptional service. Our workplace is professional and client-focused, with a culture that values teamwork and mutual respect. You'll have the opportunity to work alongside a diverse group of professionals who are passionate about their work and committed to providing the best possible service to our clients. We offer a supportive and inclusive environment where everyone's contributions are valued and appreciated. Whether you're a seasoned professional or just starting out, you'll find a welcoming community that encourages growth and development.

The compensation package for this role ranges from $48,000 to $63,593 annually, with the exact amount depending on factors such as experience, location, and performance. In addition to the base salary, employees are eligible for a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. The health insurance plan typically covers a range of medical services, including doctor visits, hospital stays, and prescription medications. Retirement plans may include options such as a 401(k) or a pension scheme, depending on the employer. Paid time off can include vacation days, sick leave, and holidays, providing employees with the flexibility to balance work and personal life.

You’ll need a high school diploma or equivalent. Experience in customer service is preferred. Strong communication skills are essential.

• Handle incoming customer inquiries and complaints via phone, email, and chatProvide exceptional customer service by resolving issues and answering questions accurately and efficientlyMaintain detailed records of customer interactions and service requestsCollaborate with internal teams to ensure timely and effective issue resolutionMonitor customer satisfaction metrics and provide feedback to improve service qualityStay up-to-date with company policies and procedures to ensure consistent service deliveryHigh school diploma or equivalentPrevious experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving abilitiesProficiency in using computer systems and softwareAbility to work well under pressure and meet tight deadlines