Customer Care Specialist — Collaborative, Growth-Focused Role

GetJobSmart; Atlanta (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Atlas Premier Corp. in Atlanta, GA is seeking a Customer Service Representative to handle client inquiries and issues, delivering friendly, professional support. You will manage communications via phone, email, and chat, update records, and help ensure client satisfaction.

The role emphasizes teamwork, accuracy, and the ability to stay calm under pressure. A high school diploma is required, and prior customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills essential.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide exceptional service by resolving issues promptly.
• Maintain detailed records of customer interactions and service requests.
• Collaborate with internal teams to ensure timely issue resolution.
• Monitor satisfaction metrics and provide feedback for service quality improvements.
• Stay up-to-date with company policies and procedures.

Skills

Customer service

Communication

Problem-solving

Record keeping

Team collaboration

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Atlas Premier Corp. in Atlanta, GA is seeking a Customer Service Representative to handle client inquiries and issues, delivering friendly, professional support. You will manage communications via phone, email, and chat, update records, and help ensure client satisfaction.

The role emphasizes teamwork, accuracy, and the ability to stay calm under pressure. A high school diploma is required, and prior customer service experience is preferred.