Call Center Manager

thryvlgbt; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading service provider in Atlanta is looking for a Call Center Manager to oversee a team of representatives. Responsibilities include managing team performance, improving customer service strategies, and analyzing metrics for improvement. The ideal candidate has proven experience in a similar role and a Bachelor's degree in Business Administration. This is an opportunity to lead in a dynamic environment.

Qualifications

• Proven experience as a Call Center Manager or similar role.
• Experience with call center software and technology.

Responsibilities

• Manage and lead a team of call center representatives.
• Develop and implement strategies to improve customer service.
• Monitor and analyze call center performance metrics.
• Provide coaching and training to call center representatives.

Skills

Excellent communication and interpersonal skills

Strong leadership and management skills

Ability to analyze data and identify trends

Education

Bachelor's degree in Business Administration

Tools

Call center software

Job description

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.

Responsibilities:

• Manage and lead a team of call center representatives
• Develop and implement strategies to improve customer service and satisfaction
• Monitor and analyze call center performance metrics to identify areas for improvement
• Ensure compliance with company policies and procedures
• Provide coaching and training to call center representatives to improve performance
• Resolve customer complaints and issues in a timely and effective manner
• Collaborate with other departments to ensure seamless customer experience
• Prepare and present reports on call center performance to senior management

Requirements:

• Proven experience as a Call Center Manager or similar role
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to analyze data and identify trends
• Experience with call center software and technology
• Bachelor's degree in Business Administration or related field