Customer Service Specialist

Matter Management Enterprises, LLC; West Point (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Amwaste seeks a Customer Service Specialist to join its West Point, GA corporate office. You will apply knowledge of services and policies to deliver courteous service by telephone or in person, adhering to management-defined standards.

A typical day includes handling inquiries, guiding customers through billing information, and maintaining accurate records. Responsibilities include greeting customers, resolving questions, and coordinating with internal teams to ensure timely service options.

Qualifications

• Experience in handling customer inquiries in a call center or front-line service role.
• Familiarity with billing, rates, and account status concepts.

Responsibilities

• Answer phones or greet customers.
• Provide information about billing, rates, and account status.
• Resolve customer questions and complaints via phone, data entry, and related clerical tasks.
• Coordinate with other departments to ensure service options and standards.
• Maintain records and prepare reports as requested.
• Support training related to customer service processes and safety.

Skills

Customer service

Education

High School Diploma or GED

Job description

About the role

Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office.

Job Description

Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Education and Experience

• High School Diploma or GED preferred.
• Two years related experience in a call center.