Customer Experience Specialist — Call Center Expert

Matter Management Enterprises, LLC; West Point (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Amwaste seeks a Customer Service Specialist to join its West Point, GA corporate office. You will apply knowledge of services and policies to deliver courteous service by telephone or in person, adhering to management-defined standards.

A typical day includes handling inquiries, guiding customers through billing information, and maintaining accurate records. Responsibilities include greeting customers, resolving questions, and coordinating with internal teams to ensure timely service options.

Qualifications

• Experience in handling customer inquiries in a call center or front-line service role.
• Familiarity with billing, rates, and account status concepts.

Responsibilities

• Answer phones or greet customers.
• Provide information about billing, rates, and account status.
• Resolve customer questions and complaints via phone, data entry, and related clerical tasks.
• Coordinate with other departments to ensure service options and standards.
• Maintain records and prepare reports as requested.
• Support training related to customer service processes and safety.

Skills

Customer service

Education

High School Diploma or GED

Job description

Amwaste seeks a Customer Service Specialist to join its West Point, GA corporate office. You will apply knowledge of services and policies to deliver courteous service by telephone or in person, adhering to management-defined standards.

A typical day includes handling inquiries, guiding customers through billing information, and maintaining accurate records. Responsibilities include greeting customers, resolving questions, and coordinating with internal teams to ensure timely service options.