Customer Care Specialist

Jobtailor; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a dedicated customer support professional in Oregon to act as the primary contact for inbound calls and outreach initiatives. You will guide patients through account options, drive enrollment, and maintain meticulous CRM records while upholding brand advocacy.

The role emphasizes white-glove service, empathy, and problem-solving, with coaching and growth opportunities in a collaborative team setting. Local candidates in Portland area preferred.

Qualifications

• Customer service experience required.
• 1–2 years of call center or telephone-based customer support experience preferred.
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus.
• Familiarity with HIPAA guidelines is preferred.
• Strong communication, active listening, and problem-solving skills.
• Ability to work independently while maintaining a positive team-oriented mindset.
• Quiet, private work area free from distractions.
• Ability to work in a room without other individuals present.
• Minimum internet speed of 100 Mbps download and 35 Mbps upload.
• Password-protected private internet connection.
• Available Ethernet port.
• Must be local to Portland, OR and surrounding areas.

Responsibilities

• Serve as the primary contact for inbound calls from account holders and prospective customers.
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns.
• Help patients understand their account options and encourage enrollment and payment activity.
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand.
• Accurately document customer interactions and account activity using proprietary CRM technology.
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy.
• Participate in ongoing coaching, quality reviews, and development opportunities.
• Embrace feedback and demonstrate commitment to personal and professional growth.

Skills

Customer service experience

Call center experience

HIPAA familiarity

Strong communication skills

Problem-solving skills

Active listening

Empathy

Team-oriented mindset

Independent work

Tools

CRM technology

Job description

• Serve as the primary contact for inbound calls from account holders and prospective customers
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns
• Help patients understand their account options and encourage enrollment and payment activity
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand
• Accurately document customer interactions and account activity using proprietary CRM technology
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy
• Participate in ongoing coaching, quality reviews, and development opportunities
• Embrace feedback and demonstrate commitment to personal and professional growth

Requirements

• Customer service experience required
• 1–2 years of call center or telephone-based customer support experience preferred
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus
• Familiarity with HIPAA guidelines is preferred
• Strong communication, active listening, and problem-solving skills
• Ability to work independently while maintaining a positive team-oriented mindset
• Quiet, private work area free from distractions
• Ability to work in a room without other individuals present
• Minimum internet speed of 100 Mbps download and 35 Mbps upload
• Password-protected private internet connection
• Available Ethernet port
• Must be local to Portland, OR and surrounding areas

Core Competencies

Demonstrates strong customer service skills with a focus on patient advocacy and brand representation. Proficient in utilizing CRM technology for accurate documentation and committed to ongoing personal and professional development.

Highest-signal resume keywords

• Customer Service Experience
• Call Center Support
• HIPAA Familiarity
• Strong Communication Skills
• Problem-Solving Skills

ATS Optimization Keywords

Soft Skills

• Active Listening
• Empathy
• Team-Oriented Mindset

Industry Keywords

• Healthcare
• Patient-Facing Roles
• Financial Services
• Hospital Settings

Tools & Technologies

• CRM Technology