Service Center Representative

Jobtailor; Tucson (AZ); On-site; USD 32,000 - 40,000; Full time

Job summary

Jobtailor is seeking a customer service professional to support physicians, staff, and health plan members in a high-paced healthcare contact center. You will handle inquiries, document interactions, and prepare responsive correspondence to facilitate care coordination.

Ideal candidates bring strong communication, organizational skills, and the ability to follow directions while delivering excellent service in a team-focused environment in Tucson, AZ.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Up to one year of experience in a high paced contact center environment, preferably in healthcare or managed care.
• Ability to use technology tools to research and obtain accurate information.
• Excellent communication skills.
• Ability to follow oral and written directions.
• Excellent organizational and time management skills.

Responsibilities

• Provides daily customer service to a diverse range of individuals including physicians, staff, and health plan members
• Receives, documents, researches and responds to customer inquiries
• Prepares a variety of correspondence/documents in response to inquiries
• Facilitates timely research and issue resolution through communication with relevant parties
• Works cohesively with team members to deliver outstanding customer service
• Fulfills informational needs of clients for care coordination and access to contracted providers

Skills

Customer service

Healthcare experience

Communication skills

Organizational skills

Time management

Education

High school diploma/GED

Tools

Technology tools

Job description

Responsibilities

• Provides daily customer service to a diverse range of individuals including physicians, staff, and health plan members
• Receives, documents, researches and responds to customer inquiries
• Prepares a variety of correspondence/documents in response to inquiries
• Facilitates timely research and issue resolution through communication with relevant parties
• Works cohesively with team members to deliver outstanding customer service
• Fulfills informational needs of clients for care coordination and access to contracted providers

Requirements

• High school diploma/GED or equivalent working knowledge
• Up to one year of experience in a high paced contact center environment, preferably in healthcare or managed care
• Ability to use technology tools to research and obtain accurate information
• Excellent communication skills
• Ability to follow oral and written directions
• Excellent organizational and time management skills

Core Competencies

Demonstrates strong customer service skills in a fast-paced contact center environment, with a focus on effective communication and issue resolution in healthcare settings. Proficient in utilizing technology tools for research and information retrieval to support care coordination.

Highest-signal resume keywords

• Customer Service
• Healthcare Experience
• Communication Skills
• Organizational Skills
• Time Management

ATS Optimization Keywords

Soft Skills

• Excellent Communication
• Ability to Follow Directions

Industry Keywords

• Contact Center
• Healthcare
• Managed Care
• Care Coordination

Tools & Technologies

• Technology Tools