Customer Care Specialist

Jobtailor; Hillsboro (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer service-focused professional to serve as the primary contact for inbound calls from account holders and prospective customers in the Portland area. You will welcome new users, assist with past-due accounts, and support patient enrollment and payment activity.

Delivering white-glove service, you will document interactions in our CRM and escalate complex issues while maintaining empathy and brand advocacy.

Qualifications

• Customer service experience required.
• 1-2 years of call center or telephone-based customer support experience preferred.
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus.
• Familiarity with HIPAA guidelines is preferred.
• Strong communication, active listening, and problem-solving skills.
• Ability to work independently while maintaining a positive team-oriented mindset.
• Must be local to Portland, OR and surrounding areas.
• Quiet, private work area free from distractions.
• Ability to work in a room without other individuals present.
• Minimum internet speed of 100 Mbps download and 35 Mbps upload.
• Password-protected private internet connection.
• Available Ethernet port.

Responsibilities

• Serve as the primary contact for inbound calls from account holders and prospective customers.
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns.
• Help patients understand their account options and encourage enrollment and payment activity.
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand.
• Accurately document customer interactions and account activity using proprietary CRM technology.
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy.
• Participate in ongoing coaching, quality reviews, and development opportunities.
• Embrace feedback and demonstrate commitment to personal and professional growth.

Skills

Customer service

Call center

HIPAA familiarity

Strong communication

Problem-solving

Active listening

Tools

CRM Technology

Job description

• Serve as the primary contact for inbound calls from account holders and prospective customers
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns
• Help patients understand their account options and encourage enrollment and payment activity
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand
• Accurately document customer interactions and account activity using proprietary CRM technology
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy
• Participate in ongoing coaching, quality reviews, and development opportunities
• Embrace feedback and demonstrate commitment to personal and professional growth

Requirements

• Customer service experience required
• 1-2 years of call center or telephone-based customer support experience preferred
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus
• Familiarity with HIPAA guidelines is preferred
• Strong communication, active listening, and problem-solving skills
• Ability to work independently while maintaining a positive team-oriented mindset
• Must be local to Portland, OR and surrounding areas
• Quiet, private work area free from distractions
• Ability to work in a room without other individuals present
• Minimum internet speed of 100 Mbps download and 35 Mbps upload
• Password-protected private internet connection
• Available Ethernet port

Core Competencies

Demonstrates strong customer service skills with a focus on patient advocacy and brand representation. Proficient in utilizing CRM technology for accurate documentation and communication while adhering to HIPAA guidelines.

Highest-signal resume keywords

• Customer Service Experience
• Call Center Support
• HIPAA Familiarity
• Strong Communication Skills
• Problem-Solving Skills

Soft Skills

• Active Listening
• Empathy
• Team-Oriented Mindset
• Professionalism
• Commitment to Growth

Industry Keywords

• Healthcare
• Patient-Facing Roles
• Financial Services
• Hospital Settings

Tools & Technologies

• CRM Technology