Customer Care Specialist

Muskego; Muskego, Northern (WI, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Inpro seeks a reliable Customer Care Specialist to support sales in the IPC Division. You will ensure customer delight through proactive communication on order status, shipments, and inquiries. Responsibilities include data entry, order clarifications, quotes, and sample requests to customers and reps.

Ideal candidates are team oriented with strong communication, time management, and attention to detail, able to multitask and handle several duties simultaneously in a fast-paced environment.

Qualifications

• Must be team oriented and professional with internal customers.
• Strong verbal and written communication skills required.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Handle direct customer calls on order status, ship dates, and deliveries.
• Support orders from entry to fulfillment, including changes and PO clarifications.
• Enter quotes and communicate with customers via fax/email.
• Generate sample requests for customers and reps.
• Create and update job lists, contacts, and client information.

Skills

Team orientation

Communication

Time management

Attention to detail

Dependability

Multitasking

Good judgment

Education

High school diploma

Tools

MS Office

CRM

Job description

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company! Maybe it's our focus on employee development, maybe it's the generous time off, or just that we are an Employees First company altogether, but there's a reason why you'll find most of our employees have made Inpro their career, not just a job.

We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Primary Duties:

• Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
• Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
• Entering all quotes and fax/email to customer.
• Generate sample requests for customers, inside and outside reps.
• Creating, submitting and updating job list, contacts and client information.

Qualifications:

• Must be team orientated
• Interact positively and professionally with all internal customers/departments
• Utilize time management skills to maximize timely resolutions to customer issues
• Strong attention to detail
• Dependable
• Clear and effective verbal and written communication skills
• Ability to handle several tasks simultaneously
• Good Judgement

Specifications:

• High school diploma or equivalent
• Self starter who is capable of working both independently and as a team
• Computer knowledge; MS Office, email, fax, CRM, and other company specific software products

Additional Postings available from Inpro