Customer Care Specialist

InPro Corporation; Muskego (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

InPro Corporation in Milwaukee area seeks a dedicated Customer Care Specialist to support sales in the IPC Division by delivering exceptional customer delight during every interaction. You will handle inquiries, process orders, and maintain accurate client records in the CRM.

The role emphasizes teamwork, strong communication, and reliable time management, with opportunities to contribute to process improvements and customer satisfaction goals.

Qualifications

• High school diploma or equivalent required.
• Team-oriented and professional interaction with internal customers.
• Excellent verbal and written communication skills.
• Proficient with MS Office, email, CRM and related software.

Responsibilities

• Handle direct customer calls about order status, shipping dates, and proofs of delivery.
• Manage order processing, data entry, and order changes, including clarifying PO details.
• Enter quotes and send to customers via fax/email; generate sample requests.
• Create and update job lists, contacts and client information in the CRM.
• Coordinate with sales and internal teams to ensure timely resolutions.

Skills

Team oriented

Communication skills

Time management

Attention to detail

Dependable

Verbal & written comms

Multitasking

Good judgement

Education

High school diploma or equivalent

Tools

MS Office

Email

CRM

Job description

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company! Maybe it's our focus on employee development, maybe it's the generous time off, or just that we are an Employees First company altogether, but there's a reason why you'll find most of our employees have made Inpro their career, not just a job.

We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Primary Duties:

• Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
• Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
• Entering all quotes and fax/email to customer.
• Generate sample requests for customers, inside and outside reps.
• Creating, submitting and updating job list, contacts and client information.

Qualifications:

• Must be team orientated
• Interact positively and professionally with all internal customers/departments
• Utilize time management skills to maximize timely resolutions to customer issues
• Strong attention to detail
• Dependable
• Clear and effective verbal and written communication skills
• Ability to handle several tasks simultaneously
• Good Judgement

Specifications:

• High school diploma or equivalent
• Self starter who is capable of working both independently and as a team
• Computer knowledge; MS Office, email, fax, CRM, and other company specific software products

Qualifications

Motivations

Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.