Customer Care Specialist

Talentify; Muskego (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

Inpro in Muskego, WI is seeking a Customer Care Specialist to support our sales efforts in the IPC Division, focusing on delivering Customer Delight in every interaction.

You will handle order status inquiries, data entry, quotes, sample requests, and maintain client information, aiming for accurate, timely processing.

Strong team work, communication, and time management are essential in this role within a fast-paced environment.

Qualifications

• Must be team orientated.
• Interact positively and professionally with all internal customers/departments.
• Utilize time management skills to maximize timely resolutions to customer issues.
• Strong attention to detail.
• Dependable.
• Clear and effective verbal and written communication skills.
• Ability to handle several tasks simultaneously.
• Good Judgement.

Responsibilities

• Taking and initiating all direct customer calls relating to order status, order clarification, and shipping information.
• Responsible for all customer orders generated by sales during the order process, including data entry and changes.
• Entering quotes and fax/emailing them to customers.
• Generate sample requests for customers and internal reps.
• Creating, submitting and updating job lists, contacts and client information.

Skills

Team oriented

Positive interaction

Time management

Attention to detail

Dependable

Verbal and written communication

Multitasking

Good judgement

Education

High school diploma or equivalent

Tools

MS Office

Email

Fax

CRM

Job description

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether, but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Primary Duties:

• Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
• Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
• Entering all quotes and fax/email to customer.
• Generate sample requests for customers, inside and outside reps.
• Creating, submitting and updating job list, contacts and client information.

Qualifications:

• Must be team orientated
• Interact positively and professionally with all internal customers/departments
• Utilize time management skills to maximize timely resolutions to customer issues
• Strong attention to detail
• Dependable
• Clear and effective verbal and written communication skills
• Ability to handle several tasks simultaneously
• Good Judgement

Specifications:

• High school diploma or equivalent
• Self starter who is capable of working both independently and as a team
• Computer knowledge; MS Office, email, fax, CRM, and other company specific software products

Qualifications

Motivations

Required

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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