Customer Care Specialist

Inpro-Corporation; Muskego (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Inpro-Corporation in Wisconsin is seeking a Customer Care Specialist to support sales in our IPC Division. You will ensure Customer Delight in every interaction and handle orders, status updates, and communication with customers and internal teams.

As a team player with strong communication and detail orientation, you will manage data entry, quotes, sample requests, and maintain accurate client records, contributing to smooth order processing.

Qualifications

• Team orientation is required.
• Interact positively and professionally with internal customers/departments.
• Utilize time management skills to maximize timely resolutions to customer issues.
• Strong attention to detail.
• Dependable.
• Clear and effective verbal and written communication skills.
• Ability to handle several tasks simultaneously.
• Good judgement.

Responsibilities

• Taking and initiating all direct customer calls regarding order status, clarification, ship dates, shipping information, proofs of delivery, tracers, expediting, partial shipments, and backorders.
• Manage orders generated by sales through the full order process, including data entry and changes; clarify Purchase Orders.
• Enter quotes and fax/email to customers.
• Generate sample requests for customers and reps.
• Create, submit, and update job lists, contacts and client information.

Skills

Team orientation

Verbal & written communication

Time management

Attention to detail

Dependable

Multitasking

Good judgement

Education

High school diploma or equivalent

Tools

MS Office

CRM

Email

Fax

Job description

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether, but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Primary Duties:

• Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
• Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
• Entering all quotes and fax/email to customer.
• Generate sample requests for customers, inside and outside reps.
• Creating, submitting and updating job list, contacts and client information.

Qualifications:

• Must be team orientated
• Interact positively and professionally with all internal customers/departments
• Utilize time management skills to maximize timely resolutions to customer issues
• Strong attention to detail
• Dependable
• Clear and effective verbal and written communication skills
• Ability to handle several tasks simultaneously
• Good Judgement

Specifications:

• High school diploma or equivalent
• Self starter who is capable of working both independently and as a team
• Computer knowledge; MS Office, email, fax, CRM, and other company specific software products

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.