Customer Care Specialist

Inpro; Muskego (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Inpro in Wisconsin is seeking a Customer Care Specialist to support our IPC Division and ensure Customer Delight in every interaction. You will handle order status, shipping details, data entry, and communications with customers and internal teams.

We value teamwork, strong attention to detail, and clear written and verbal communication. The role requires a proactive self-starter who can manage multiple tasks and provide dependable service to both customers and sales colleagues.

Qualifications

• Must be team orientated.
• Interact positively and professionally with all internal customers/departments.
• Utilize time management skills to maximize timely resolutions to customer issues.
• Strong attention to detail.
• Dependable, clear and effective verbal and written communication skills.
• Ability to handle several tasks simultaneously.
• Good judgement.

Responsibilities

• Taking and initiating all direct customer calls relating to order status, order clarification, expected ship dates, shipping information including proofs of delivery and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
• Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
• Entering all quotes and fax/email to customer.
• Generate sample requests for customers, inside and outside reps.
• Creating, submitting and updating job list, contacts and client information.

Skills

Team orientation

Verbal & written communication

Time management

Attention to detail

Customer service

Multitasking

Good judgement

Education

High school diploma or equivalent

Tools

MS Office

Email

CRM

Job description

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether, but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Primary Duties

• Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
• Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
• Entering all quotes and fax/email to customer.
• Generate sample requests for customers, inside and outside reps.
• Creating, submitting and updating job list, contacts and client information.

Qualifications

• Must be team orientated
• Interact positively and professionally with all internal customers/departments
• Utilize time management skills to maximize timely resolutions to customer issues
• Strong attention to detail
• DependableClear and effective verbal and written communication skills
• Ability to handle several tasks simultaneously
• Good Judgement

Specifications

• High school diploma or equivalent
• Self starter who is capable of working both independently and as a team
• Computer knowledge; MS Office, email, fax, CRM, and other company specific software products