Customer Care Specialist

Aurora Parts; Lebanon (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Parts is seeking a customer service oriented individual to act as a direct contact for customers, ensuring they receive excellent service and timely information about products and services. You will maintain relationships by addressing inquiries and resolving complaints with professionalism and discretion.

The role emphasizes handling high volumes of orders, responding to inquiries, and maintaining accurate records, with opportunities to use basic computer systems and standard software.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Proficient with PC, Word, and Excel.
• Basic knowledge of internal operating systems.

Responsibilities

• Receive and process a high volume of incoming orders via phone, fax, and electronic format accurately and promptly.
• Process status and inquiry requests in a timely manner.
• Respond promptly to all customer inquiries.
• Answer a limited volume of phone calls in a professional and courteous manner.

Skills

Written communication

Verbal communication

Phone skills

MS Word

MS Excel

Internal systems knowledge

Attention to detail

Education

High school diploma or equivalent

Job description

Aurora Parts is seeking a customer service oriented individual to act as a direct contact for customers, ensuring they receive excellent service and timely information about products and services. You will maintain relationships by addressing inquiries and resolving complaints with professionalism and discretion.

The role emphasizes handling high volumes of orders, responding to inquiries, and maintaining accurate records, with opportunities to use basic computer systems and standard software.