Customer Care Specialist

Manufacturing Inc; Agawam (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus

Job summary

A leading manufacturing company is looking for a Customer Support Specialist to enhance customer interactions in Agawam, Massachusetts. You'll be key in building strong customer relationships and ensuring satisfaction. Responsibilities include handling customer inquiries, collaborating with vendors, and assisting in order placements. Ideal candidates possess excellent communication skills and experience in customer service, ideally with knowledge of automotive products. Benefits include competitive pay, health insurance, and a recognition bonus.

Qualifications

• Excellent verbal and written communication skills are required.
• Experience in a customer service or sales role is preferred.
• Knowledge of automotive or heavy-duty parts is a plus.
• Proficient with data entry and computers, including Microsoft Office products.
• Strong organizational skills and the ability to multitask effectively.

Responsibilities

• Serve as a primary point of contact for customers, handling inbound calls and emails.
• Assist customers with placing orders and providing accurate quotes.
• Maintain a strong, working knowledge of our product catalog.
• Act as a customer advocate, identifying and resolving issues.
• Collaborate with various vendors for parts and order status.
• Work closely with the warehouse team to resolve inventory discrepancies.
• Assist other departments as needed.
• Help improve our processes by providing valuable feedback.
• Ensure all duties conform with quality management standards.

Skills

Excellent verbal and written communication skills

Experience in a customer service or sales role

Knowledge of automotive or heavy-duty parts

Proficient with data entry and computers

Strong organizational skills

Tools

Microsoft Office products

Job description

This is an excellent opportunity to join a company that values a supportive work environment and provides clear pathways for professional growth. As the Customer Support Specialist, you will be at the forefront of our customer interactions, building strong relationships and ensuring client satisfaction. We provide comprehensive training to equip you with a deep understanding of our products and systems. Our competitive pay, along with an incentive recognition bonus, reflects our commitment to rewarding your hard work and dedication.

Responsibilities include:

• Serve as a primary point of contact for customers, handling inbound calls and emails with professionalism and a positive attitude.
• Assist customers with placing orders, providing accurate quotes, and ensuring a seamless delivery process for our products.
• Maintain a strong, working knowledge of our product catalog to provide expert assistance and timely service.
• Act as a customer advocate, identifying and resolving issues with a focus on quick, effective solutions.
• Collaborate with various vendors to get parts, check order status, and obtain pricing and quotes.
• Work closely with the warehouse team to resolve inventory discrepancies and ensure accuracy.
• Assist other departments as needed, promoting a collaborative and supportive work environment.
• Help improve our processes by providing valuable feedback on system needs and potential changes.
• Ensure all duties are performed in conformance with company quality management standards.

Skills & Qualifications

• Excellent verbal and written communication skills are required.
• Experience in a customer service or sales role is preferred.
• Knowledge of automotive or heavy-duty parts is a plus.
• Proficient with data entry and computers, including Microsoft Office products.
• Strong organizational skills and the ability to multitask effectively.
• Pay for this position is $22 per hour. Your final compensation will be determined by several factors, including your education, work experience, location, specific job duties, and certifications.
• Our comprehensive benefits package includes health insurance and an incentive recognition bonus (eligibility applies).

This is an excellent opportunity for a motivated and professional individual to secure a new position. APPLY TODAY!

Equal Opportunity: The company\'s commitment to being an equal opportunity employer ensures that your application will be considered based on your skills and experience, without discrimination.