Customer Experience Specialist II

Aurora Parts; Lebanon, Grand Prairie (IN, TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Parts in Lebanon, Indiana is seeking a mid-level customer service professional to handle high-volume calls, process inquiries, and manage orders from entry to shipment. You will represent the customer perspective across the company and help maintain solid client relationships.

The role emphasizes problem solving, parts quoting, pricing, and maintaining accurate order and BOM data. Strong communication, attention to detail, and computer skills are essential.

Qualifications

• High school diploma or equivalent, plus at least 2 years’ relative experience.
• Product knowledge
• Excellent written and verbal communication skills.
• Excellent phone skills
• PC, Microsoft Word, Excel, and basic computer knowledge. Specific knowledge of internal operating systems beneficial.
• Attention to detail and task completion skills

Responsibilities

• Answer a high volume of phone calls in a timely, professional, and courteous manner.
• Process customer inquiries, serial number look up, and status requests in an accurate and timely manner.
• Responsible for assigned customer from the time of order until order is shipped and completed. Actively represents the “Customer perspective” throughout our company.
• Works to manage the customer accounts and demand in a fashion that creates a “win-win” situation for both customer and company.
• Problem solving skills including part number searches, part quoting, pricing, and availability.
• Quoting both parts and freight.
• The customer shipment tracking process includes expected time of arrival for orders, providing carrier tracking numbers, and shipping charges.
• Receive and process, as needed, incoming orders via phone, fax and electronic format that must meet deadlines.
• Research of bill of materials and blueprints using microfiche, hard copy or internet.
• Research of acceptable replacement parts for obsolete or non-stock items
• Continuous promoting of product, gathering information and feedback for promo assignments and inside sales tasks.
• Other duties as assigned.

Skills

Product knowledge

Communication skills

Attention to detail

Order entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Aurora Parts in Lebanon, Indiana is seeking a mid-level customer service professional to handle high-volume calls, process inquiries, and manage orders from entry to shipment. You will represent the customer perspective across the company and help maintain solid client relationships.

The role emphasizes problem solving, parts quoting, pricing, and maintaining accurate order and BOM data. Strong communication, attention to detail, and computer skills are essential.