Home Warranty Service Specialist

Palm Harbor Homes; Rocky Mount (VA); On-site; USD 32,000 - 43,000; Full time

Job summary

Palm Harbor Homes is seeking a Customer Service Representative to help customers resolve warranty issues and assist retailers in improving delivery and service across the assigned territory. You will report to the Customer Service Manager and handle telephone inquiries, coordinate service needs, and ensure timely resolution.

Key tasks include authorizing service work, following up with customers and retailers, maintaining accurate records, and delivering solutions with honesty and integrity in a

Qualifications

• 1–3 years of customer service experience.
• Experience in housing industry preferred but not required.
• High School Diploma or equivalent.

Responsibilities

• Resolve service problems for customers in assigned territory.
• Coordinate resources to complete repairs.
• Authorize service work by retailers and technicians.
• Follow up to ensure timely completion of repairs.
• Maintain accurate customer and retailer records.

Skills

Multi-tasking

Prioritization

Planning

MS Word

MS Excel

Communication

Attention to detail

Customer service

Teamwork

Phone skills

Empathy

Education

High School Diploma

Job description

Palm Harbor Homes is seeking a Customer Service Representative to help customers resolve warranty issues and assist retailers in improving delivery and service across the assigned territory. You will report to the Customer Service Manager and handle telephone inquiries, coordinate service needs, and ensure timely resolution.

Key tasks include authorizing service work, following up with customers and retailers, maintaining accurate records, and delivering solutions with honesty and integrity in a