Customer Care Specialist

Evolving Solution Services; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Evolving Solution Services in Charlotte, NC is seeking a Customer Service Associate to be the primary contact for customers, handling orders, quotes, and account management with accuracy and confidentiality.

The role emphasizes data entry, CRM usage, and coordinating with internal teams to ensure timely responses, while maintaining strong verbal and written English communication. Travel to Michigan City, IN for training is required.

Qualifications

• High school diploma or equivalent.
• Prior customer service, administrative, or order processing experience.
• Proficiency in English with strong verbal and written communication skills.
• Ability to accurately enter and maintain data and records.
• Strong attention to detail and organizational skills.
• Ability to travel to Michigan City, IN for training.
• Ability to maintain confidentiality of customer and company information.

Responsibilities

• Process customer orders, quotes, and order entries accurately and efficiently.
• Maintain customer, vendor, and job records in Oxaion and Excel.
• Verify purchase orders and ensure quoted pricing aligns with invoiced amounts.
• Respond promptly to customer inquiries, concerns, and requests via phone, email, and in person.
• Resolve customer complaints and issues or escalating when necessary.
• Perform customer verifications and manage customer accounts.
• Record customer interactions, inquiries, complaints, and actions taken.
• Coordinate with internal departments to support customer requirements and issue resolution.
• Follow up on customer interactions, open quotes, and special projects.
• Review customer-supplied information using MI-5 CAD/CAM software.
• Utilize Oxaion for order processing, scheduling, planning, and customer, supplier, and material management.
• Develop and maintain positive working relationships with customers.
• Assist with special projects and perform additional duties as assigned by the Operations Manager.
• Handle diverse tasks in a fast-paced environment with frequent interruptions while maintaining service quality and accuracy.

Skills

Customer service

Data entry

CRM software

Bilingual

Attention to detail

Organization

Education

High school diploma

Tools

Oxaion

MS Office

MI-5 CAD/CAM

SAP

Job description

Evolving Solution Services in Charlotte, NC is seeking a Customer Service Associate to be the primary contact for customers, handling orders, quotes, and account management with accuracy and confidentiality.

The role emphasizes data entry, CRM usage, and coordinating with internal teams to ensure timely responses, while maintaining strong verbal and written English communication. Travel to Michigan City, IN for training is required.