Client Experience & Solutions Specialist

Evolving Solution Services; Bells (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

The Client Services Specialist at Evolving Solution Services fulfills essential tasks related to delivering service to a client and acts as a first-line representative and subject matter expert for handling inquiries to ensure satisfactory resolution.

Under general supervision, you will process orders, audit orders, communicate issues, and support training on client requirements, while building positive interactions and relationships with clients.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 3-5 years of client service experience recommended.
• Experience with Microsoft Office and ERP/WMS systems.
• Strong customer service skills and professional demeanor.

Responsibilities

• Handle client inquiries and resolve issues to ensure satisfaction.
• Process, audit, and manage orders to avoid shipping delays.
• Communicate with clients and internal teams to meet service levels.
• Assist in staff training on client-specific requirements.
• Maintain confidentiality and data accuracy in orders and billing.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Time management

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office Suite

ERP systems

WMS systems

Job description

The Client Services Specialist at Evolving Solution Services fulfills essential tasks related to delivering service to a client and acts as a first-line representative and subject matter expert for handling inquiries to ensure satisfactory resolution.

Under general supervision, you will process orders, audit orders, communicate issues, and support training on client requirements, while building positive interactions and relationships with clients.