Customer Care Specialist: Elevate Client Experiences

Service Pros Installation Group

Charlotte, Northern (NC, KY)

Hybrid

USD 42,981,000 - 57,308,000

Full time

5 days ago

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Job summary

Service Pros Installation Group in Charlotte, NC is seeking a Customer Care Specialist to handle inquiries via phone, email, and chat, and to support our warranty and satisfaction surveys after installation. You will input data into SPOT, escalate to the Customer Care Supervisor when needed, and perform routine office duties with strong English communication and computer skills.

Join a team dedicated to exceptional customer experiences and operate in an hourly, non-exempt role aligned with

Qualifications

High school diploma or GED; 1-2 years related experience in customer service management.
Ability to read and comprehend instructions; write letters and documents as needed; proofreading.
Ability to perform basic algebraic and geometric calculations.
Ability to apply common sense and follow written or oral instructions.

Responsibilities

Handle customer inquiries and complaints professionally; obtain details and escalate if unresolved.
Answer, document, and resolve calls from the SPIG Customer Service Line.
Input data into SPOT to update records.
Contact customers to review warranty information and conduct satisfaction surveys after installation.
Other duties as assigned by the Customer Care Supervisor.