Customer Care & Solutions Specialist

Casella Waste Systems, Inc; Mount Morris (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc seeks a Customer Care Representative to deliver outstanding service to customers via inbound calls, inquiries, and requests. The role requires researching issues to reach resolutions with a prompt, respectful, and courteous approach.

Level I–Senior distinctions describe 0–4+ years in customer service, CRM familiarity, and strong teamwork. The team is focused on solutions, support, and maintaining Casella’s trusted customer relationships.

Qualifications

• High school diploma or GED required.
• 2-4 years in customer service or inside sales preferred.
• Ability to work as part of a team in a collaborative environment.
• Legal eligibility to work in the US.

Responsibilities

• Answer or place calls to learn customer needs and address issues.
• Respond accurately to customers, explaining solutions and providing support.
• Engage in active listening, confirm information, and diffuse escalations as needed.
• Build rapport with customers and team members.
• Use CRM systems, databases, scripts, and tools for topics presented.
• Strive to meet call center metrics while delivering excellent service.
• Identify customer needs and make sales recommendations when appropriate.
• Participate in training and learn more about the company, products, and services.

Skills

Customer service

Active listening

CRM software

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Dynamics

Job description

Casella Waste Systems, Inc seeks a Customer Care Representative to deliver outstanding service to customers via inbound calls, inquiries, and requests. The role requires researching issues to reach resolutions with a prompt, respectful, and courteous approach.

Level I–Senior distinctions describe 0–4+ years in customer service, CRM familiarity, and strong teamwork. The team is focused on solutions, support, and maintaining Casella’s trusted customer relationships.