Customer Care & Solutions Specialist

The Overhead Door; Mount Hope (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

A regional service company in Mount Hope is seeking a customer service representative to handle inquiries and complaints about products and services. The role involves resolving customer problems, providing guidance to team members, and maintaining records of incoming calls. Successful candidates will demonstrate strong communication skills, a customer-first attitude, and the ability to operate relevant computer programs. Attention to detail is essential to ensure customer satisfaction and adherence to company policies.

Responsibilities

• Respond to customer inquiries and complaints regarding products or services.
• Determine the best methods to resolve customer problems.
• Assist management in delegating office work.

Job description

A regional service company in Mount Hope is seeking a customer service representative to handle inquiries and complaints about products and services. The role involves resolving customer problems, providing guidance to team members, and maintaining records of incoming calls. Successful candidates will demonstrate strong communication skills, a customer-first attitude, and the ability to operate relevant computer programs. Attention to detail is essential to ensure customer satisfaction and adherence to company policies.