Customer Service Specialist — Problem Solver

Kedia Corporation; Rutland (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading service provider in Rutland, VT is seeking a Customer Service Representative. This role involves providing information about products and services, managing customer inquiries, and resolving complaints. The ideal candidate will possess strong communication and problem-solving skills, with a dedication to customer satisfaction. This position requires active listening and the ability to work effectively in a fast-paced environment, contributing to the overall success of the customer service team.

Qualifications

• Strong communication and active listening skills.
• Ability to work in a fast-paced environment.
• Problem-solving and critical thinking abilities.

Responsibilities

• Provide information about products or services.
• Assist with orders and manage customer inquiries.
• Handle customer complaints and resolve issues.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software (Avaya)

Multi-channel contact center software

Spreadsheet software (Microsoft Excel)

Job description

A leading service provider in Rutland, VT is seeking a Customer Service Representative. This role involves providing information about products and services, managing customer inquiries, and resolving complaints. The ideal candidate will possess strong communication and problem-solving skills, with a dedication to customer satisfaction. This position requires active listening and the ability to work effectively in a fast-paced environment, contributing to the overall success of the customer service team.