Customer Service Specialist: One-Call Resolution

Service Experts LLC; Duluth (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Service Experts LLC is hiring a Customer Service Representative I in Duluth, GA. This role handles customer service requests, appointment bookings, and billing inquiries with high courtesy and professionalism to resolve issues efficiently.

The position supports day-to-day operations of the Customer Service Center. Responsibilities include answering calls, guiding customers, updating records, and coordinating with dispatch and sales teams to improve scheduling accuracy and response times.

Qualifications

• High school diploma or GED with 0–2 years in customer service.
• Ability to multi-task in a fast-paced environment.
• Excellent customer-service and communication skills.
• Experience with computers and related office systems.

Responsibilities

• Answer incoming phone calls and route to appropriate person.
• Handle inquiries by phone, email, and chat.
• Resolve customer issues with one-call resolution when possible.
• Update and maintain customer records.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

High School Diploma or GED

Tools

Call monitoring software

CRM systems

Job description

Service Experts LLC is hiring a Customer Service Representative I in Duluth, GA. This role handles customer service requests, appointment bookings, and billing inquiries with high courtesy and professionalism to resolve issues efficiently.

The position supports day-to-day operations of the Customer Service Center. Responsibilities include answering calls, guiding customers, updating records, and coordinating with dispatch and sales teams to improve scheduling accuracy and response times.