Customer Care & Scheduling Specialist

Orkin; District Heights (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Employee discounts

Tuition reimbursement

Training program

Job summary

Orkin is hiring a Customer Service Specialist in Maryland. You will handle calls, schedule and confirm service visits, and support technicians with efficient routing. Training will be provided and there is room for career growth within a stable, industry-leading company.

The role emphasizes accuracy, teamwork, and a service mindset in a fast-paced environment, with comprehensive benefits and a strong training program.

Qualifications

• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and basic computer skills.
• Previous experience in Customer Service or Sales preferred.
• Strong attention to detail and time management.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternative routes.
• Identify customer concerns and evaluate needs using active listening.
• Maintain customer database with accurate information and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard privacy.

Skills

Customer Service

Communication Skills

Time Management

Attention to Detail

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is hiring a Customer Service Specialist in Maryland. You will handle calls, schedule and confirm service visits, and support technicians with efficient routing. Training will be provided and there is room for career growth within a stable, industry-leading company.

The role emphasizes accuracy, teamwork, and a service mindset in a fast-paced environment, with comprehensive benefits and a strong training program.