Customer Service Rep

Precision Door Service; Pequannock Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Life insurance

Job summary

Precision Door Service is seeking a Customer Service Representative to be the voice of the brand. You will engage with customers by phone and email, resolve inquiries, dispatch technicians, and schedule estimates, while maintaining up-to-date records and collaborating with internal teams.

Ideal candidates have 1–3 years of experience in heavy-volume customer service, strong computer skills, and a willingness to work weekends after probation.

Qualifications

• Bilingual English and Spanish is a plus.
• High school diploma or equivalent required; some college is a plus.
• 1–3 years in a high-volume customer service role preferred.
• Proficient computer skills (email, Microsoft applications); tablet experience a plus.
• Must be available to work at least one weekend day (Sat/Sun) after probation.

Responsibilities

• Interact with customers via phone or electronic channels to respond to inquiries and requests.
• Deal directly with customers and resolve issues.
• Dispatch Technicians and schedule door estimates.
• Keep records of customer interactions and transactions.
• Coordinate with internal departments and communicate product knowledge.
• Participate in ongoing training and cross-train in other areas.

Skills

Bilingual English/Spanish

Phone skills

Customer service

Education

High school diploma or equivalent

Some college a plus

Tools

Service Titan

Trello

SendHub

Google Mail

Dialpad

Job description

Are you passionate about delivering exceptional customer experiences?Do you thrive in a fast-paced and dynamic environment?We are looking for a talented Customer Service Representative to join our team! This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers.Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999.Full-time Customer Service Representative Description:Interact with customers in response to inquiries, concerns, and requests about our products and servicesDeal directly with customers either by phone or electronicallyBecome proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)Respond to and resolve customer issue(s)Keep records of customer interactions and transactionsDispatch TechniciansSchedule door estimatesCommunicate and coordinate with internal departmentsDemonstrate product knowledge, problem solving and documentation skillsManage business reviews both orally and electronically via the internal and external channelsEnsure timely arrival to work in order to facilitate callsParticipate in ongoing trainingWillingness to cross-train in other areasOther duties as assigned$20.00-$25.00/ hourly depending on experienceWhy Precision Overhead Garage?Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.Awesome perks including:Bonus opportunitiesPaid TrainingCompany eventsBreakfast and snacks.Growth opportunity and career pathFull-time Customer Service Representative Requirements:Bilingual proficiency in English and Spanish is a plusHigh school diploma or equivalent is required; some college a plus1-3 years in a previous, heavy volume customer service role preferredMust have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plusMust demonstrate proficient phone skills and attention to detailMust be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over