Full-time Customer Service Representative

Precision Door Service; Pequannock Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

401k plan

Paid Training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Door Service is seeking a proactive Customer Service Representative to be the voice of the brand. You will handle inquiries, resolve issues, and maintain records for a fast-growing company with over 100 locations.

Responsibilities include scheduling estimates, dispatching technicians, and collaborating with internal departments. Bilingual English/Spanish is a plus; weekend availability may apply.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 0-3 years in a high-volume customer service role encouraged.
• Proficient with email and Microsoft applications; tablet experience a plus.

Responsibilities

• Interact with customers in response to inquiries, concerns, and requests.
• Deal directly with customers by phone or electronically.
• Record customer interactions and transactions; coordinate with internal teams.

Skills

Customer service

Bilingual English/Spanish

Phone skills

Computer skills

Education

High school diploma or equivalent

Some college

Tools

Service Titan

Trello

SendHub

Google Mail

Dialpad

Job description

Are you passionate about delivering exceptional customer experiences?Do you thrive in a fast-paced and dynamic environment?We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers.Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.Full-time Customer Service Representative Description:Interact with customers in response to inquiries, concerns, and requests about our products and servicesDeal directly with customers either by phone or electronicallyBecome proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)Respond to and resolve customer issue(s)Keep records of customer interactions and transactionsCommunicate and coordinate with internal departmentsDemonstrate product knowledge, problem solving and documentation skillsManage business reviews both orally and electronically via the internal and external channelsEnsure timely arrival to work in order to facilitate callsDispatch techniciansSchedule door estimatesParticipate in ongoing trainingWillingness to cross-train in other areasOther duties as assigned$20.00-$25.00/ hourly depending on experienceWhy Precision Overhead Garage?Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.Awesome perks including:Bonus opportunitiesPaid TrainingCompany eventsBreakfast and snacks.Growth opportunity and career pathFull-time Customer Service Representative Requirements:Bilingual proficiency in English and Spanish is a plusHigh school diploma or equivalent is required; some college a plus0-3 years in a previous, heavy volume customer service role preferredMust have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plusMust demonstrate proficient phone skills and attention to detailMust be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over