Customer Care & Scheduling Specialist

Mr. Rooter Plumbing & Heating; Bow (NH); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Training & development

401(k) matching

Dental insurance

Descripción de la vacante

Mr. Rooter Plumbing & Heating is seeking a Customer Service Representative to uphold our service philosophy and deliver the highest level of customer service. You will handle incoming calls, schedule service calls to meet customer requirements, and interact professionally with customers and colleagues.

The candidate should be self-motivated, energetic, and enjoy helping people, with the ability to manage multiple situations daily and maintain a positive attitude.

Formación

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and team player who can work independently.

Responsabilidades

• Receive incoming calls in professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service technicians.
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts.
• Perform other duties as needed which may include cross-training in related positions.

Conocimientos

Admin experience

Written communication

Verbal communication

Data entry

Detail-oriented

Positive attitude

Team player

Independent worker

Descripción del empleo

Mr. Rooter Plumbing & Heating is seeking a Customer Service Representative to uphold our service philosophy and deliver the highest level of customer service. You will handle incoming calls, schedule service calls to meet customer requirements, and interact professionally with customers and colleagues.

The candidate should be self-motivated, energetic, and enjoy helping people, with the ability to manage multiple situations daily and maintain a positive attitude.