Customer Service Representative

Mr. Rooter LLC; Boiling Spring Lakes (NC); On-site; USD 17,000 - 19,000; Full time

Job summary

Mr. Rooter LLC in North Carolina is seeking a full-time Dispatcher/Receptionist to handle incoming calls, prioritize and coordinate service scheduling, and keep the office running smoothly in a busy environment.

The ideal candidate will have at least two years of admin experience, strong written and verbal communication, attention to detail and data-entry skills, and the ability to work independently or as part of a team. Compensation: $12.00–$14.00 per hour.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Prioritize and coordinate scheduling of services.
• Coordinate delays in schedule with customers and technicians.
• Develop customers via phone, email, mail and personal contacts.
• Perform other duties, including cross-training in related positions.

Skills

Admin experience

Written communication

Verbal communication

Data entry

Team player

Job description

Future Opening: Customer Service Representative

Mr. Rooter Plumbing Plumbing is seeking a full time Dispatcher/Receptionist. MUST be able to multi task as we are a high volume company. Excellent customer service is a must. Experience in an office setting scheduling appointments is required.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently

Compensation: $12.00 - $14.00 per hour

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Are you legally authorized to work in this country? *

How many years of Customer Service experience do you have? *

Do you have experience in the plumbing or home services industry?