Weekend Dispatcher & Customer Care Specialist

Mr. Rooter Plumbing; Fairfield (CA); Sur place; USD 30 000 - 39 000; Temps partiel

Résumé du poste

Mr. Rooter Plumbing is seeking a dependable Weekend Dispatcher / Customer Service Representative to join our office team. You will be one of the first contacts for customers needing service and will help coordinate our service technicians throughout the day.

The role requires clear communication, staying calm when busy, and balancing customer care with keeping technicians organized and productive. Weekend availability is required, prior dispatch or customer service experience is helpful, and

Qualifications

• Previous dispatch or customer service experience preferred.
• Experience in plumbing or home services is helpful.
• Familiarity with ServiceTitan is a plus.

Responsabilités

• Answer incoming customer calls in a friendly and professional manner.
• Gather accurate information about customers' plumbing needs.
• Schedule service appointments and enter information accurately.
• Dispatch and coordinate service technicians throughout the day.
• Communicate appointment and arrival expectations with customers.
• Monitor the schedule and adjust appointments as needed.
• Keep technicians and management informed of scheduling or customer issues.
• Maintain accurate job notes and customer information in the service system.
• Follow up on open items when needed.
• Resolve routine customer concerns and escalate issues when appropriate.
• Coordinate with weekday office team for handoffs of weekend items.

Connaissances

Dispatching

Customer service

Scheduling

Communication

Multitasking

Independent work

Outils

ServiceTitan

Description du poste

Mr. Rooter Plumbing is seeking a dependable Weekend Dispatcher / Customer Service Representative to join our office team. You will be one of the first contacts for customers needing service and will help coordinate our service technicians throughout the day.

The role requires clear communication, staying calm when busy, and balancing customer care with keeping technicians organized and productive. Weekend availability is required, prior dispatch or customer service experience is helpful, and