Customer Care & Scheduling Coordinator

Ayers Basement Systems; Grand Rapids (MI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Top Workplace award 2024/2025

Health, Dental, Vision Insurance

401k with company match

Paid Time Off

Paid Holidays

Life Insurance

Employee Assistance Program

Job summary

Ayers Basement Systems in Grand Rapids, MI is hiring a Customer Service Representative/Administrative Assistant. This full-time role involves handling inbound and outbound calls, scheduling service appointments, and performing essential administrative tasks to keep homes and businesses running smoothly.

You will support payment collection, coordinating with field technicians, and assisting with lead follow-up to grow service offerings.

Qualifications

• Excellent communication skills with customers and internal teams.
• Organized and detail oriented to manage multiple tasks.
• Tech-savvy and quick to learn new systems.
• Problem solver who enjoys helping customers.
• Team player who can work independently and with others.
• Experience scheduling/dispatching field workers is a plus.

Responsibilities

• Handle inbound and outbound calls and schedule appointments.
• Assist with administrative duties to ensure smooth operations.
• Collect payments and follow up on outstanding balances.
• Manage daily schedules by geography and technician needs.
• Support sales efforts by scheduling follow-up appointments.

Skills

Communication skills

Organization

Tech proficiency

Problem solving

Teamwork

Dispatcher experience

Tools

Microsoft Office

Job description

Ayers Basement Systems in Grand Rapids, MI is hiring a Customer Service Representative/Administrative Assistant. This full-time role involves handling inbound and outbound calls, scheduling service appointments, and performing essential administrative tasks to keep homes and businesses running smoothly.

You will support payment collection, coordinating with field technicians, and assisting with lead follow-up to grow service offerings.