Auto Service Front Desk & Scheduling Specialist

Community Automotive Repair; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Automotive Repair is seeking a Customer Service Specialist in Grand Rapids, Michigan. In this role, you will be the front-line contact, managing calls and scheduling appointments to ensure smooth operations.

The ideal candidate must have a High School diploma, valid Michigan Driver's License, and strong Microsoft Office skills. Join a busy, supportive team and contribute to an organized and customer-focused service environment.

Qualifications

• High School diploma or equivalent required.
• Valid Michigan Driver’s License necessary.
• Strong computer skills, especially in Microsoft Office, are needed.

Responsibilities

• Manage calls and messages to keep service flow organized.
• Book appointments and communicate next steps clearly.
• Assist service advisors when needed.

Skills

Strong computer skills (Microsoft Office)

Experience with multi-line phone systems

Typing speed of 50 WPM minimum

Able to lift up to 40 lbs

Education

High School diploma or equivalent

Job description

Community Automotive Repair is seeking a Customer Service Specialist in Grand Rapids, Michigan. In this role, you will be the front-line contact, managing calls and scheduling appointments to ensure smooth operations.

The ideal candidate must have a High School diploma, valid Michigan Driver's License, and strong Microsoft Office skills. Join a busy, supportive team and contribute to an organized and customer-focused service environment.