Customer Support & Service Coordinator

Applied Innovation; Grand Rapids (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Onsite fitness center

Paid vacation and holidays

401(k) retirement plan

Short-term disability coverage

Job summary

Join Applied Innovation in Grand Rapids as part of our Customer Loyalty Center. We seek a reliable and detail-oriented professional who thrives in a fast-paced environment.

Your role involves answering calls, processing service requests, and coordinating technician workloads. Candidates must possess strong communication skills, a dependable nature, and proficiency with computer systems. The position offers a comprehensive benefits package, including medical and 401(k) plans.

Responsibilities

• Answer incoming calls and respond to emails with professionalism and care.
• Enter service and network-related requests into our system.
• Process supply orders accurately and efficiently.
• Coordinate and manage service technician call loads.

Skills

Strong communication skills

Client-focused mindset

Dependable

Organized

Attention to detail

Proficiency with computers

Positive attitude

Team-player approach

Education

High school diploma or GED

Job description

Join Applied Innovation in Grand Rapids as part of our Customer Loyalty Center. We seek a reliable and detail-oriented professional who thrives in a fast-paced environment.

Your role involves answering calls, processing service requests, and coordinating technician workloads. Candidates must possess strong communication skills, a dependable nature, and proficiency with computer systems. The position offers a comprehensive benefits package, including medical and 401(k) plans.