Auto Service Concierge & Advisor

Servco Pacific Inc.; Kapolei (HI); On-site; USD 20,000 - 24,000; Full time

Job summary

Servco Pacific Inc. is hiring a Service Consultant in Hawaii to be the primary contact for customers needing vehicle service. You will welcome customers, coordinate between technicians and customers, and provide cost estimates with approvals.

Responsibilities include handling repair orders, tracking service progress, arranging loaner vehicles, and following up on parts. High school diploma and 1 year of sales or service experience required; automotive knowledge is a plus.

Qualifications

• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained either through work experience or education.
• Strong communication and customer relations skills.

Responsibilities

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between technicians and customers to explain work needed
• Inspect customer vehicle records and assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items requested were completed and payment is made before returning the vehicle

Skills

Sales experience

Customer service

Automotive knowledge

Education

High school diploma

Tools

Service writing software

Job description

Servco Pacific Inc. is hiring a Service Consultant in Hawaii to be the primary contact for customers needing vehicle service. You will welcome customers, coordinate between technicians and customers, and provide cost estimates with approvals.

Responsibilities include handling repair orders, tracking service progress, arranging loaner vehicles, and following up on parts. High school diploma and 1 year of sales or service experience required; automotive knowledge is a plus.