Customer Care & Sales Order Coordinator

LCI; Fort Bragg (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

401(k) with match

Health, Dental, and Vision Insurance

Ten paid holidays annually

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program (EAP)

Job summary

LCI, based in Fort Bragg, NC, seeks a Customer Care Coordinator to support customers and back up Customer Service Representatives. This role requires strong communication and organizational skills to ensure smooth order processing and exceptional service.

Responsibilities include navigating Axapta to create and release sales orders, coordinating with customers and vendors, and assisting in data management and reporting to improve efficiency and sales performance.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge and accuracy with computerized checkout systems.
• Must be able to communicate effectively with customers, vendors, and co-workers.

Responsibilities

• Handle all customer-related matters with a positive, friendly demeanor.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors via phone or email throughout the order process.
• Quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Reconcile sales orders with on-hand or on-order materials to maximize sales and reduce wait times.
• Coordinate pick up/delivery of orders.
• Maintain a customer list with emails and phone numbers to solicit more business.
• Assist checkout counters to reduce customer wait times.
• Follow up with customers using surveys about satisfaction and delivery accuracy.
• Create reports tracking sales orders and budget impact, using AX or Excel.
• Create/modify email spreadsheets as required by management.

Skills

Interpersonal skills

Customer service

Education

High school diploma

Tools

Axapta

Job description

LCI, based in Fort Bragg, NC, seeks a Customer Care Coordinator to support customers and back up Customer Service Representatives. This role requires strong communication and organizational skills to ensure smooth order processing and exceptional service.

Responsibilities include navigating Axapta to create and release sales orders, coordinating with customers and vendors, and assisting in data management and reporting to improve efficiency and sales performance.