Customer Care & Sales Advisor - Growth & Retention

Cable ONE; Du Quoin (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health from Day One

401(k) with company match

Paid time off

Life insurance

Tuition reimbursement

Identity theft protection

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to support customers with billing, service changes, and product recommendations. You’ll build trust, upsell solutions, and help retain customers while handling inquiries via phone or ticketing systems.

As you grow, you’ll resolve more complex issues, input orders, and protect customer relationships. This role blends service and sales within a neighborly, team-oriented environment.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed in high-pressure situations.
• Ability to sit for extended periods and lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Address requests to disconnect or remove services and provide billing/pricing information.
• Resolve standard issues remotely or educate customers on resolution steps.
• Schedule service appointments when remote resolution isn’t possible.
• Arrange product returns or exchanges and manage hosted platform requests.
• Use telephone-based selling to build rapport, identify issues, upsell services, and input orders.
• Meet or exceed weekly and monthly sales activity goals and follow approved scripts.

Skills

Active listening

Communication skills

Empathy

Product knowledge

Customer care

Questioning techniques

Resilience

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to support customers with billing, service changes, and product recommendations. You’ll build trust, upsell solutions, and help retain customers while handling inquiries via phone or ticketing systems.

As you grow, you’ll resolve more complex issues, input orders, and protect customer relationships. This role blends service and sales within a neighborly, team-oriented environment.