Customer Care & Retention Sales Advisor

Cable One, Inc.; Twin Falls (ID); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health from Day One

Life Insurance

Paid time off

401(k) with company match

Tuition reimbursement

Community involvement

Job summary

Cable One, Inc. is seeking a Customer Care and Sales Advisor I to serve as the supportive voice for customers, handling billing questions, scheduling service, and guiding product changes.

You will listen empathetically, respond clearly, and grow into more complex scenarios to retain customers and match needs with Sparklight offerings. The role blends service and sales, emphasizing caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• May be required to lift up to 10 pounds.

Responsibilities

• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including requests to disconnect or remove services and billing information.
• Schedule service appointments when remote resolution isn’t possible and assist with product changes.
• Use telephone-based selling skills to build rapport, identify issues, and upsell services.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts for consistent communication.

Skills

Active listening

Customer service

Communication skills

Product knowledge

Questioning skills

Patience

Upselling

Education

High School Diploma or GED

Job description

Cable One, Inc. is seeking a Customer Care and Sales Advisor I to serve as the supportive voice for customers, handling billing questions, scheduling service, and guiding product changes.

You will listen empathetically, respond clearly, and grow into more complex scenarios to retain customers and match needs with Sparklight offerings. The role blends service and sales, emphasizing caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.